Phinge™ is seeking talented, creative, energetic people with the desire to join our team, and be a part of the biggest innovations in technology in the last 20 years. Phinge is creating a platform consisting of unique cutting edge mobile hardware, software and applications to forever change the way the world works, plays, interacts and benefits from their experiences.
Due to the sensitive nature of what we are creating, all applicants must sign a Non-Disclosure Agreement (NDA) prior to interviewing with Phinge™.
What we can say is that Phinge™ is a technology company like no other and we believe our team members are a valued and intricate part of our mission and our future. We hope you will join us as we transform technology by rewarding and enhancing the experience of our users, consumers, merchants and small businesses each and every day.
If you are talented, energetic and would like to create something disruptive and transforming, then we are excited to hear from you.
To learn more about this phantastic opportunity, you may read about the exciting future of technology on our website at phinge.com.
Customer Care Technician
Here at Phinge™, we are looking for talented and customer focused, customer service professionals that thrive in an innovative “start-up” company environment. Essential qualities required for the customer service positions are to help our customers and clients by any means necessary. This position will require you to prompt and friendly to all our customers who contact us while offering them courteous and prompt assistance in a timely, efficient manner! Our customer service team is enthusiastic, friendly, and has a desire to assist and help our customers. If you would like to be part of the biggest revolution in technology in the last 20 years, we would love to hear from you. Location
West Coast: Due to extreme confidentiality purposes, the location of this position will be disclosed after an NDA is signed.
United States (Required)
Ability to maintain a high level of confidentiality by handling sensitive and private customer information
Build relationships with prospects to identify sales opportunities through customer network
Perform scheduled sales and service calls, product ordering, and technical problem- solving tasks
Work with customers to fully understand their challenges, opportunities, and develop solutions
Execute product training for customers
Produce timely and detailed service reports, inventory reports, and expense reports
Maintain the highest level of customer satisfaction by being thorough in your service visits and delivering consistent quality results from our solutions
Act as the point of contact for all assigned customer's in a respective territory
Conduct quality and production audits with customer staff
Work with engineering team and share information across the organization
Ability to greet and assist all of Phinge’s customers and answer any questions or inquiries
Ensure compliance with company standards for revenues, quality, and safety procedures
Continued improvement as a member of our team by improving your skills and techniques
Responsible for improving our on-time delivery and increasing customer satisfaction, one customer and one order at a time
Track the Corporate Quality Goals and work to continually improve them: on-time delivery, effective training, continual improvement, customer satisfaction, and defect free products
Candidate must be able to work alone and closely with team members while maintaining a willingness to learn.
Good communication skills, both verbal and written, are required
Ability to meet deadlines
Ability to multitask and prioritize work requirements
Exceptional verbal and written communication skills are a must
Organized and experienced at successfully multi-tasking
Proficient in Microsoft Office
Proven customer sales & support history: 3-year minimum in sales and technical service of commercial production facilities preferred
Proficient in laptop and tablet technology to include but not limited to Word, Excel, PowerPoint
Typing skills 35 WPM
Takes ownership of issues or questions, will recognize when to address the appropriate supervisors, and promptly follow up accordingly to the customer.
Ability to multitask in a team oriented fast paced environment
Excellent communication skills, both written and verbal, as well as an executive presence
Must demonstrate analytical thinking, organization, and meticulous attention to detail