Phinge™ is seeking talented, creative, energetic people with the desire to join our team, and be a part of the biggest innovations in technology in the last 20 years. Phinge is creating a platform consisting of unique cutting edge mobile hardware, software and applications to forever change the way the world works, plays, interacts and benefits from their experiences.
Due to the sensitive nature of what we are creating, all applicants must sign a Non-Disclosure Agreement (NDA) prior to interviewing with Phinge™.
What we can say is that Phinge™ is a technology company like no other and we believe our team members are a valued and intricate part of our mission and our future. We hope you will join us as we transform technology by rewarding and enhancing the experience of our users, consumers, merchants and small businesses each and every day.
If you are talented, energetic and would like to create something disruptive and transforming, then we are excited to hear from you.
To learn more about this phantastic opportunity, you may read about the exciting future of technology on our website at phinge.com.
Customer Insights Lead
Phinge™, is looking for dedicated and driven administrative and financial team members who possess a great work ethic and the willingness to be part of a truly transformative technology company. If you have the desire to be part of the biggest revolution in technology is the last few decades, then Phinge is the company for you and we look forward to meeting you with the hope of adding you to our dedicated team of professionals. Location
West Coast: Due to extreme confidentiality purposes, the location of this position will be disclosed after an NDA is signed.
United States (Required)
Lead cross-functional, end-to-end customer experience insights measurement and reporting across multiple hardware products in partnership with VPs and business unit leads
Software application, operating system, core technology, digital service or related industry background
Experience in consumer web services
Establish and grow senior-level relationships across the organization
Develop forward-thinking, data-driven analysis and recommendations that align with business strategy goals and quantify high-impact opportunities with clear recommendations
Determine, drive and measure customer experience actions across software, hardware and operational functions
Partner with data analysts to align on analytics requirements and ad hoc and routine analysis of internal and external data sets, providing leadership insight into drivers of user metrics, market trends, risks and opportunities
Maintain high level of integrity and confidentiality, have great ability to work varied hours/days as business dictates, and have excellent organizational skills, with the ability to prioritize work and perform several tasks concurrently with ease and professionalism
Candidate must be able to work alone and closely with team members while maintaining a willingness to learn
Good communication skills, both verbal and written, are required
Ability to meet deadlines
Ability to multitask and prioritize work requirements
Exceptional verbal and written communication skills are a must
Organized and experienced at successfully multi-tasking
Ability to understand and analyze the needs of senior-level business partners, including evaluation of highest-impact customer experience episodes
A strong work ethic and a great attitude!
Good people and problem-solving skills
Experience working as part of a Data and Analytics team, with a focus on measuring and making decisions based on qualitative and quantitative customer feedback
Strong attendance record, with at least 1 full time job for a minimum of 4 years
At least 2-3 years of experience in marketing, advertising or public relations
Experience in consumer electronics and/or retail
Must pass a thorough background check, no felonies or theft record
Strong PC skills in Outlook, Excel, Word, PowerPoint, SharePoint, Internet & a capacity to learn new systems quickly