Phinge™ is seeking talented, creative, energetic people with the desire to join our team, and be a part of the biggest innovations in technology in the last 20 years. Phinge is creating a platform consisting of unique cutting edge mobile hardware, software and applications to forever change the way the world works, plays, interacts and benefits from their experiences.
Due to the sensitive nature of what we are creating, all applicants must sign a Non-Disclosure Agreement (NDA) prior to interviewing with Phinge™.
What we can say is that Phinge™ is a technology company like no other and we believe our team members are a valued and intricate part of our mission and our future. We hope you will join us as we transform technology by rewarding and enhancing the experience of our users, consumers, merchants and small businesses each and every day.
If you are talented, energetic and would like to create something disruptive and transforming, then we are excited to hear from you.
To learn more about this phantastic opportunity, you may read about the exciting future of technology on our website at phinge.com.
Field Service Tech & Support
Here at Phinge™, we are looking for talented and customer focused, customer service professionals that thrive in an innovative “start-up” company environment. Essential qualities required for the customer service positions are to help our customers and clients by any means necessary. This position will require you to prompt and friendly to all our customers who contact us while offering them courteous and prompt assistance in a timely, efficient manner! Our customer service team is enthusiastic, friendly, and has a desire to assist and help our customers. If you would like to be part of the biggest revolution in technology in the last 20 years, we would love to hear from you. Location
West Coast: Due to extreme confidentiality purposes, the location of this position will be disclosed after an NDA is signed.
United States (Required)
Carrying out activities and services related to installation, servicing, maintenance and upgrading of our OS
Development of semi-routine techniques and approaches
Resourceful problem solver who can troubleshoot in a start-up tech environment
Performs all prep tests including assurance that hardware, firmware and system interfaces are accurate and functional vi
Hardware and software conversions and upgrades
Performs assigned portions of planned preventative maintenance
Responds to customer issues for any technical issue or maintenance
Identifies and coordinates ordering of parts when needed
Supports software and system integration verification tests for all OS and phone technology
Performs accurate and timely tracking and reporting on activities utilizing SAP and other software tools
Inputs SAP transactions and logistics
Conduct quality and production audits with customer staff
Work with engineering team and share information across the organization
Ability to greet and assist all of Phinge’s customers and answer any questions or inquiries
Ensure compliance with company standards for revenues, waste reduction, quality, and safety procedures
Continued improvement as a member of our team by improving your skills and techniques
Responsible for improving our on-time delivery and increasing customer satisfaction, one customer and one order at a time
Track the Corporate Quality Goals and work to continually improve them: on-time delivery, effective training, continual improvement, customer satisfaction, and defect free products
Candidate must be able to work alone and closely with team members while maintaining a willingness to learn.
Good communication skills, both verbal and written, are required
Ability to meet deadlines
Ability to multitask and prioritize work requirements
Exceptional verbal and written communication skills are a must
Organized and experienced at successfully multi-tasking
Proficient in Microsoft Office
Reading and translating wiring diagrams
Maintaining, repairing and troubleshooting to component/circuit level
Testing programs with verification devices such as our mobile smartphones and tablets.
Takes ownership of issues or questions, will recognize when to address the appropriate supervisors, and promptly follow up accordingly to the customer
Ability to multitask in a team oriented fast paced environment
Excellent communication skills, both written and verbal, as well as an executive presence
Must demonstrate analytical thinking, organization, and meticulous attention to detail