Phinge™ is seeking talented, creative, energetic people with the desire to join our team, and be a part of the biggest innovations in technology in the last 20 years. Phinge is creating a platform consisting of unique cutting edge mobile hardware, software and applications to forever change the way the world works, plays, interacts and benefits from their experiences.
Due to the sensitive nature of what we are creating, all applicants must sign a Non-Disclosure Agreement (NDA) prior to interviewing with Phinge™.
What we can say is that Phinge™ is a technology company like no other and we believe our team members are a valued and intricate part of our mission and our future. We hope you will join us as we transform technology by rewarding and enhancing the experience of our users, consumers, merchants and small businesses each and every day.
If you are talented, energetic and would like to create something disruptive and transforming, then we are excited to hear from you.
To learn more about this phantastic opportunity, you may read about the exciting future of technology on our website at phinge.com.
Social Media Manager
Here at Phinge™, we are looking for talented and creative social media managers that thrive in an innovative “start-up” company environment. As a social media manager, you will be responsible for managing social media marketing campaigns and day-to-day activities including: Developing relevant content topics to reach the Phinge's target customers. You will also be creating, curating, and managing all published content (images, video and written). You will be required to monitor, listen and respond to users in a “Social” way while cultivating leads and sales. Social media managers are leaders, innovative and creative! If you would like to be part of the biggest revolution in technology in the last 20 years, we would love to hear from you.
West Coast: Due to extreme confidentiality purposes, the location of this position will be disclosed after an NDA is signed.
United States (Required)
Administrate the creation and publishing of relevant, original, high-quality content while meeting agreed goals across multiple markets and multiple languages.
Implement and administer a social content editorial calendar ensuring a constant supply of relevant content to builds meaningful community connections, encourages authentic engagement and achieve agreed goals.
Manage all social content creation resources from photography, video to copy, ensure all imagery and video support the overarching brand voice and ensure maximum engagement.
Build on and execute the social media strategy through competitive research, benchmarking, messaging and audience identification.
Working with the marketing team and beyond to look at ways social media can support within wider campaigns and to extend brand messaging into social media.
Achieve targeted results and ensure timely and effective execution of social media tactics and program.
Work with our social listening and analytics analyst to develop benchmark criteria to measure the effectiveness of social media program, develop insights and best practices and implement improvements as required.
Monitor conversations across social media and address in real-time through responsive engagement, escalation, or documentation.
Work across internal marketing teams around ideation of new content for social platforms that are specific to each channel to meet objectives and goals.
Support teams within marketing to develop integrated paid social strategies that align to broader external messaging activity.
Seek out influencers and actively engaged jobseekers and employers to inspire and motivate them to share our content
Analyze campaigns and translate anecdotal or qualitative data into recommendations and plans for revising social media, content marketing, and social advertising campaigns.
Ensuring brand reputation management on Social Media channels is timely actioned and reported. Also ensuing direct customer interaction on managed and unmanaged Social Media platforms is responded to in a timely manner as per agreed goals.
Monitor reputational related conversations across social media and address in real-time through responsive engagement, escalation, or documentation whilst collaborating on social customer service/ issues management with our social customer care team.
5+ years of social media community management experience ideally with exposure to online reputation management.
Ability to diffuse irate customers by expressing empathy through written communication
Ability to build and drive a community engagement approach that is both globally resonant and locally relevant
Ability to work in a fast-paced environment with the flexibility to adapt to a changing landscape.
Experience in content development, asset creation and content marketing.
Experience planning and activating paid social campaigns.
Highly self-directed and resourceful with ability to work independently
Expert knowledge of social media platforms including FB, Twitter, IG, Reddit, and Snapchat
Stay up-to-date with current technologies and trends in social media, tools and applications.
Strong verbal and written communication skills, including ability to write and edit clear, clean copy writing for use on social media and blog and presents brand voice in a relevant, meaningful dialogue with target audiences.
Strong sense of initiative and ability to work under pressure on multiple projects, tight deadlines, adapt to change.
Experience working with social media management platforms like Hootsuite is a requirement.
Excellent knowledge of Google Sheets and Microsoft Excel
Bachelors degree or equivalent in Web Design, Marketing or a related field
Demonstrated knowledge of and experience using web content management systems (preferably Cascade Server and Drupal).
Demonstrated knowledge of data visualization and infographic design. Experience working with photographers, videographers, graphic designers, and IT specialists.