Phinge™ is seeking talented, creative, energetic people with the desire to join our team, and be a part of the biggest innovations in technology in the last 20 years. Phinge is creating a platform consisting of unique cutting edge mobile hardware, software and applications to forever change the way the world works, plays, interacts and benefits from their experiences.
Due to the sensitive nature of what we are creating, all applicants must sign a Non-Disclosure Agreement (NDA) prior to interviewing with Phinge™.
What we can say is that Phinge™ is a technology company like no other and we believe our team members are a valued and intricate part of our mission and our future. We hope you will join us as we transform technology by rewarding and enhancing the experience of our users, consumers, merchants and small businesses each and every day.
If you are talented, energetic and would like to create something disruptive and transforming, then we are excited to hear from you.
To learn more about this phantastic opportunity, you may read about the exciting future of technology on our website at phinge.com.
Technical Support Help Desk
Here at Phinge™, we are looking for talented and customer focused, customer service professionals that thrive in an innovative “start-up” company environment. Essential qualities required for the customer service positions are to help our customers and clients by any means necessary. This position will require you to prompt and friendly to all our customers who contact us while offering them courteous and prompt assistance in a timely, efficient manner! Our customer service team is enthusiastic, friendly, and has a desire to assist and help our customers. If you would like to be part of the biggest revolution in technology in the last 20 years, we would love to hear from you. Location
West Coast: Due to extreme confidentiality purposes, the location of this position will be disclosed after an NDA is signed.
United States (Required)
Handle questions via phone addressing hardware, software, cable, internet or telephone related issues
Reporting/escalating issues through the appropriate channels
Effectively communicate (verbally & written) information with his/her team members & customers alike
Diagnosing & providing a path to resolving various technical issues
Proactively identifies ways to avoid recurrence of customer issues by improving the processes, reviewing technical articles, & recommending changes
Strive to meet highest level of customer satisfaction by resolving customers issue in professional & timely manner
Multitasking through multiple systems while troubleshooting with customers
Additional responsibility as business needs dictate
Excellent Customer Service Skills
Superior time management and prioritization skills
Proficiency with navigating through multiple systems
Experience working in telecommunications preferred
Excellent listening skills
Ability to learn new products quickly
Knowledge of basic computer operations
Courteous with strong customer service orientation.
Dependable with proficient attention to detail.
Ability to have a great attitude and work in a team centered environment
Ability to exercise good judgement, even in a fast paced and sometimes stressful environment
Ability to greet and assist all of Phinge’s customers and answer any questions or inquiries
Ensure compliance with company standards for revenues, waste reduction, quality, and safety procedures
Continued improvement as a member of our team by improving your skills and techniques
Responsible for improving our on-time delivery and increasing customer satisfaction, one customer and one order at a time
Track the Corporate Quality Goals and work to continually improve them: on-time delivery, effective training, continual improvement, customer satisfaction, and defect free products
Candidate must be able to work alone and closely with team members while maintaining a willingness to learn.
Good communication skills, both verbal and written, are required
Ability to meet deadlines
Ability to multitask and prioritize work requirements
Exceptional verbal and written communication skills are a must
Organized and experienced at successfully multi-tasking
Proficient in Microsoft Office
Bachelor's Degree in related field or equivalent work experience;
Typing skills 35 WPM
Proficiency in Microsoft Office, Word, Excel, PowerPoint, Outlook, etc
Ability to multitask in a team oriented fast paced environment
Excellent communication skills, both written and verbal, as well as an executive presence
Must demonstrate analytical thinking, organization, and meticulous attention to detail